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Student Concerns and Complaint Process

Student Concerns and Complaint Process

Laney College is committed to an educational environment that is free from interference and disruption, and that fosters equity and mutual respect. Most concerns, complaints, grievances or disciplinary matters should be resolved at the campus/district level.

The following administrative processes are available to individuals who believe that they have concerns, or been treated unfairly that their rights have been violated:

  1. Prohibition of Harassment, Discrimination, and Sexual Assault Procedures
  2. Grade Changes and Student Grievance Procedures
  3. Student Standards of Conduct, Discipline Procedures and Due Process
  4. Student Rights and Grievance Procedure
  5. Disabled Students Programs and Services
  6. Nondiscrimination

Individuals are strongly encouraged to make every attempt to resolve matters through the appropriate administrative processes described in 1 through 6 above.

Most complaints, grievances or disciplinary matters should be resolved at the campus/district level. If a complaint does not fall into one of the categories above, the complaint should be addressed in writing to the college Vice President of Student Services at the following address:

“TBA”, Vice President of Student Services Laney College
900 Fallon St
Oakland, California 94607

Concerns of discrimination or harassment should be reported to the following individuals:

Sex discrimination and sexual harassment:

Title IX Coordinator: “TBA”, VP of Students Services (510)-464-3244.

Disability Access and Discrimination:

Disability Access Coordinator: Marion Martin, DSPS Coordinator (510) 464-3428 and Disability discrimination: “TBA”, VP of Students Services (510)-464-3244.

All other concerns about discrimination or harassment should be directed:

“TBA”, VP of Students Services (510)-464-3244.

Matters that are not resolved internally may be processed by using the following agencies in the order described below.If your complaint does not concern the California Community College’s compliance with academic program quality and accrediting standards, you may contact the California Community College Chancellor’s Office (CCCO) by completing this CCCO web form.

Contact the Accrediting Commission for Community and Junior Colleges (ACCJC) if your complaint is associated with the institution’s compliance with academic program quality and accrediting standards. ACCJC is the agency that accredits the academic programs of the California Community Colleges.