Laney College

Building Operations Research: Report and Case Studies

Building Operations Research: Report and Case Studies

Best Practices Case Studies in Facility Management & Operations

Report: Current Situation and Trends in Buildings and Facility Operations

Supported by National Science Foundation funding, Laney commissioned the Building Intelligence Group to conduct primary and secondary research on the current situation and trends in buildings and facility operations.

The research focused on how technician training is impacted by global issues of energy, emissions, sustainability, market trends, legislation and regulation, technology and systems, people and processes, and the existing buildings portfolio.

The study summarizes the steps necessary for building automation technicians to obtain the skills required to operate high performance buildings today and in the future.

The primary research consisted of an on-line survey, four focus groups, and 10 verbal interviews, with over 300 total participants.


Download the project synopsis (PDF – 1.5 MB)

Download the full report (PDF – 5.3 MB)


Four Case Studies of Facility Management and Operations Best Practices Now Released

The Building Intelligence Group, in partnership with Laney College, has recently completed four case studies on best practices in facility management and operations.

The four case study sites are:

  • Adobe Systems Headquarters – San Jose, CA
  • Fred Hutchinson Cancer Research Center – Seattle, WA
  • Smithsonian Institution – Washington, DC
  • eBay Data Center – Salt Lake City, UT

Best practices, in this context are defined as replicable, proactive strategies and activities that demonstrate excellence in the operations, maintenance, and management of a commercial or institutional facility. Best practices typically meet end-use requirements, improve occupant comfort, reduce energy consumption and meet sustainability goals, improve cost effective operations, and stimulate occupant engagement in energy conscious behavior. Best practices span excellence in technology and design strategies, troubleshooting and problem-solving, proactive organizational management and strategic planning, education and training efforts, and shared leadership.

Building technicians play a critical role in each of the best practices highlighted in this study, whether the practices are more technical or more strategic in nature.


Download the four case studies here!
Adobe Systems Headquarters (PDF 1.2 MB)
Fred Hutchinson Cancer Research Center (PDF 889 KB)
Smithsonian Institution (PDF 954 KB)
eBay Datacenter (PDF 831 KB)